Accepted Payment Methods
Markety AI accepts the following payment methods:
Credit and Debit Cards
- Visa
- Mastercard
- American Express
- Discover
Bank Transfers (Enterprise Only)
Agency plan customers with annual contracts can pay via Bank Wire through Bank of America. Contact sales for setup.
Managing Payment Methods
Adding a Payment Method
- Log in to app.markety.ai
- Navigate to Settings → Billing → Payment Methods
- Click Add Payment Method
- Enter card details securely
- Set as default (optional)
Updating Payment Information
- Go to Settings → Billing → Payment Methods
- Select the card to update
- Click Edit or Replace
- Enter new information
- Save changes
Removing a Payment Method
Note: You must have at least one payment method for paid plans.
- Navigate to Payment Methods
- Click Remove on the card
- Confirm removal
Billing Information
Billing Cycle
- Monthly Plans - Billed on the same day each month
- Free Trial - No charges during 14-day trial
- Upgrades - Prorated immediately
- Downgrades - Take effect next billing cycle
Invoices and Receipts
Access your billing history:
- Go to Settings → Billing → Invoices
- View all past invoices
- Download PDF copies
- Resend to email
Failed Payments
If a payment fails:
- You'll receive an email notification immediately
- We'll retry the payment 3 times over 7 days
- Update your payment method during this grace period
- After 7 days, account downgrades to Free Tier
Resolving Failed Payments
- Check card expiration date
- Verify sufficient funds
- Contact your bank about international transactions
- Try a different payment method
- Contact support: support@markety.ai
Refund Policy
- Free Trial - No charges, no refunds needed
- Monthly Subscriptions - Non-refundable after billing
- Errors - Contact support within 48 hours
- Annual Plans - Prorated refunds on case-by-case basis
Sales Tax and VAT
Applicable taxes are calculated based on your billing address:
- US Customers - State sales tax where applicable
- EU Customers - VAT added automatically
- Tax Exempt - Upload certificate in billing settings
Security
Your payment information is secure:
- PCI DSS Level 1 compliant
- 256-bit SSL encryption
- No card details stored on our servers
- Processed by industry-leading payment providers
Questions?
Contact our billing team:
Email: support@markety.ai
Phone: +1 (408) 302 4005
Hours: Mon-Fri, 9AM-6PM PST